Public Support and Client Access
Use live chat, email, or the help center if you are still evaluating Fanaticnode. Existing clients can sign in to the portal for ticket history and account-specific support.
Live Chat
Chat with our support team in real-time for immediate assistance.
Email Support
Use email for documented support requests and assessment follow-up.
Client Portal Sign In
Existing clients can sign in to the portal to open or review tickets.
Help Center
Browse knowledge base articles before escalating a request.
Support Priority Targets
Existing client requests are handled by severity. Assessment and sales inquiries typically receive a reply within one business day.
P1 - Critical
Server down, ransomware, total network outage
Response: 15 minutes
Resolution target: 4 hours
P2 - High
Email outage, key application failure, multi-user issue
Response: 30 minutes
Resolution target: 8 hours
P3 - Medium
Single-user issue, printer problem, degraded performance
Response: 2 hours
Resolution target: 24 hours
P4 - Low
How-to requests, non-urgent changes, feature requests
Response: 4 hours
Resolution target: 48 hours
Need an Assessment Instead?
If you are evaluating managed services, Microsoft 365 support, or security coverage, use the assessment request flow instead of the client ticket portal.